Shipping and Delivery 

SHIPPING & DELIVERY POLICY

Last Updated: 18.09.24

At TRUTH BIOMEDICAL, we are committed to ensuring that your medical equipment is delivered promptly and safely. Please review our shipping and delivery policies outlined below.

1. GENERAL SHIPPING INFORMATION

• Shipping Areas: We ship to domestic and international locations, subject to certain restrictions. Please ensure that your address is within our shipping zones. Some products may not be eligible for international shipping due to regulatory restrictions.

• Processing Time: Orders are processed within 1-3 business days (Monday to Friday), excluding holidays. Once processed, you will receive a shipping confirmation with tracking information.

• Carrier Services: We partner with reliable shipping carriers such as [Carrier Names] to ensure timely and secure delivery of your medical equipment.

2. SHIPPING RATES & DELIVERY TIMES

• Domestic Shipping: Shipping rates and delivery times vary based on the destination, product size, and weight. Estimated shipping costs and delivery times will be calculated at checkout.

• International Shipping: For international orders, shipping fees are based on the destination, size, and weight of the package. Please note that international deliveries may take longer, with an estimated delivery time of 10-30 business days, depending on customs clearance and local postal services.

• Expedited Shipping: Expedited shipping options are available at an additional cost for urgent deliveries. Estimated delivery times and costs will be provided at checkout.

3. ORDER TRACKING

• Once your order has been shipped, you will receive a confirmation email containing tracking information. You can track your order directly on the shipping carrier’s website using the provided tracking number.

• If you do not receive a shipping confirmation within 3 business days of placing your order, please contact our customer support team.

4. SHIPPING RESTRICTIONS

• Oversized Items: Some medical equipment, due to size or weight, may require special shipping arrangements. In such cases, a representative from TRUTH BIOMEDICAL will contact you with specific details regarding delivery.

• PO Boxes and APO/FPO Addresses: We do not ship to PO Boxes, APO, or FPO addresses. Please provide a physical street address for delivery.

• Regulatory Restrictions: Some products may be subject to regulatory restrictions and cannot be shipped to certain regions or countries. You will be notified at checkout if this applies to your order.

5. CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS)

• Customs Fees: International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the Customer and must be paid upon delivery.

• Customs Clearance: TRUTH BIOMEDICAL is not responsible for any delays caused by customs clearance procedures. Please check with your local customs office for more information on applicable fees and regulations.

6. DELIVERY POLICY

• Delivery Timeframes: While we strive to meet our delivery estimates, delivery times are not guaranteed due to unforeseen delays such as carrier issues, customs processing, or extreme weather conditions.

• Failed Delivery Attempts: If a delivery attempt is unsuccessful due to incorrect address details or unavailability of the recipient, additional shipping fees may apply for redelivery. Please ensure that the shipping address and contact details are accurate.

• Receipt of Goods: Upon delivery, we recommend inspecting the package and its contents to ensure that no damage has occurred during transit. If the Product appears damaged, do not accept the package or contact us immediately to arrange a replacement.

7. DAMAGED OR MISSING ITEMS

• Damaged Goods: If your order arrives damaged, you must notify us within 48 hours of delivery. We will arrange for a replacement or refund, and may request photographic evidence or a return of the damaged item.

• Missing Items: In the event that items are missing from your order, please contact us within 7 days of receipt. We will investigate and take appropriate action to rectify the issue.

8. FREIGHT SHIPPING FOR LARGE EQUIPMENT

• For large and oversized medical equipment, freight shipping will be used. These deliveries may require special handling and scheduling. Once your order has shipped, a freight representative will contact you to arrange a delivery appointment.

• Liftgate Services: For deliveries requiring liftgate service or additional labor to assist with offloading, additional charges may apply. You will be notified of these costs at the time of purchase or by the freight carrier.

9. FAILED DELIVERY & STORAGE FEES

• If the Customer is unable to accept delivery within the carrier’s specified time frame, and the equipment is stored by the carrier or a third party, additional storage fees may apply. Any storage fees incurred will be the responsibility of the Customer.

10. CONTACT US

For any questions or concerns regarding shipping and delivery, please contact us:

• Email: info@truthbiomedical.com 

• Phone: +91 8697635179 , +91 6289075501 

• Address: B 6/1 Kalindi Housing Estate , Kolkata -700089 , West Bengal ,India