Cancellation & Refund 

CANCELLATION & REFUND POLICY

Last Updated: 18.09.24

At TRUTH BIOMEDICAL, we strive to ensure customer satisfaction. Please review the following policy regarding cancellations, returns, and refunds for medical equipment orders.

1. ORDER CANCELLATION POLICY

1.1 Cancellation by Customer

• Before Shipment: Orders may be canceled by the Customer within 24 hours of placement without incurring any charges. After 24 hours, cancellation requests may incur a processing fee.

• After Shipment: Once the order has been shipped, cancellations will not be accepted. The Customer will need to follow the return process as outlined in our Return Policy.

• How to Cancel: To cancel an order, please contact our customer support team via email at [email address] or phone at [phone number]. You will need to provide your order number and contact details.

1.2 Cancellation by TRUTH BIOMEDICAL

• We reserve the right to cancel any order for the following reasons:

  • Non-payment or fraudulent transaction.

  • Product availability issues.

  • Errors in pricing or product descriptions.

  • Compliance with applicable laws or regulations.

If an order is canceled by TRUTH BIOMEDICAL, the Customer will be notified, and a full refund will be issued to the original payment method.

2. RETURN & REFUND POLICY

2.1 Eligibility for Returns

• Damaged or Defective Products: If the Product arrives damaged or defective, you may return it for a full refund or replacement. The issue must be reported within 7 days of receiving the product.

• Non-defective Returns: In some cases, non-defective Products may be returned within 14 days of delivery. The Product must be in unused, original condition, and returned in its original packaging. A restocking fee of [percentage or fixed amount] may apply, and the Customer is responsible for return shipping costs.

• Non-returnable Items: Custom-built equipment, consumable items, and opened or used medical devices are not eligible for return unless they are found to be defective.

2.2 Return Process

• Initiating a Return: To begin the return process, the Customer must contact our customer support team via email at [email address] or phone at [phone number], providing the order number and details of the issue.

• Return Authorization: Once the return is approved, we will issue a Return Authorization (RA) number. Returns sent without an RA number will not be processed.

• Return Shipping: The Customer is responsible for return shipping costs, except in cases where the Product is defective or the wrong item was delivered.

2.3 Refund Policy

• Refund Process: Once the returned Product is received and inspected, we will notify the Customer of the refund approval or rejection. If approved, the refund will be processed within 7-14 business days.

• Refund Method: Refunds will be credited to the original payment method. Shipping fees, if applicable, are non-refundable unless the return is due to a defect or error on our part.

• Partial Refunds: In cases where the returned Product is damaged, missing parts, or not in its original condition due to reasons unrelated to TRUTH BIOMEDICAL, only partial refunds may be granted.

3. EXCHANGES

• Defective Products: If you wish to exchange a defective or damaged Product for the same model, please follow the return process outlined above. Once the defective Product is received, we will ship the replacement item.

• Non-defective Products: Exchanges for non-defective items are only allowed if the Product is unused and in its original packaging, and the Customer will be responsible for any additional shipping costs.

4. WARRANTY RETURNS

• Products covered by a manufacturer’s warranty can be returned in accordance with the warranty terms. Please refer to our Warranty Policy for details on warranty claims.

5. CONTACT INFORMATION

For assistance with cancellations, returns, or refunds, please contact us:

• Email: info@truthbiomedical.com

• Phone: +91 8697635179 , +916289075501 

• Address: B 6/1 Kalindi Housing Estate , Kolkata -700089 , West Bengal ,India